Standard in stock merchandise purchased through Hello Solar may be returned within 30 days of the receipt of the product. You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging in new and resalable condition with the original blank warranty cards, manuals, and all accessories.
If any component of the returned product is missing, if there is damage or the product has been used, the return procedure is breached and Hello Solar may reject the return or may choose to impose additional charges for replacement of the missing component. A 15% restock fee will be charged for all returns unless.
Special Orders, custom built, built to order or special ordered items, are non-returnable. Unless an error was made by Hello Solar, shipping charges are not refundable.
TERMS OF SERVICE
Price, specification, and terms are subject to change without notice. Hello Solar is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and technical support is handled by the respective manufacturers. Customer pays return shipping on all services. Hello Solar reserves the right to refuse service to anyone.
Hello Solar will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier.
Hello Solar and Hello Solar suppliers carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands Hello Solar's Terms and Conditions.
**Important!** You or your receiving agent MUST check your order immediately for accuracy and possible concealed damage. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or Hello Solar. NO EXCEPTIONS! When we ship we insure proper packaging and take pictures of each outbound shipment. Protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted at the time of receipt.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
Hello Solar respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for internal purposes only.